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Transparency and Care

Our Store Policies

At My Little Embroidery we hope to offer the best service. We love making each and every item - all handled with care. We pay attention to every detail to ensure you get the best quality products each time. We hope you find your experience with us amazing and we hope to hear from you soon!

 

Frequently Asked Questions

Can I cancel an order?

Yes, you are able to cancel an order up to one hour after placing the order. As everything is made to order, any time after that time frame we will not accept. To cancel an order contact mylittlembroidery@gmail.com

Are there any coupons?

Keep a look out. We will be placing deals and discount codes in the future!

Can I change my order?

If after placing an order you find you have made a mistake, contact us mylittlembroidery@gmail.com and we will see what we can do to help. Unfortunately, after an item has been dispatched, no changes can be made.

Do you do custom orders?

The only custom orders available at this time are on the site. If you would like some designs in a different thread or colour tote contact us on Instagram DM or mylittlembroidery@gmail.com and we will get back to you.

 

Returns and Refunds

Everything You Need to Know

We hope you love what you ordered. But in case you don't, returns are available. Most of our items are eligible for our 7 day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange. Please note, all totes are thoroughly inspected before they get shipped as we make sure we always provide the best quality, therefore returns should be less likely to occur. Please also note, there is no reimbursement for return shipping.​

If you would like to return an item contact: mylittlembroidery@gmail.com for more info. 


To be eligible for a return please note the following:

 - To be eligible for a return, your item must be unused and in the same condition as receiving it.

- Must be in original packaging.

- Proof of purchase is required.

- Item must be faulty or damaged i.e. stitching is half completed or bag is ripped.

- Discounted items are non refundable.